F.A.Q
Q: Do I have to pay an advance payment for the reservation?
A: Yes, advance payment is required to secure your booking.
Q: What payment methods can I use for the advance payment?
A: We accept Visa, Mastercard, Discover, American Express, and Zelle. For security reasons, we do not accept payments over the phone.
Q: Can I make the final payment using business checks?
A: Yes, but restrictions apply. Business checks are only accepted for large or special events that have been pre-authorized. The checks must be from a U.S. bank with valid routing numbers and the customer’s information. Temporary checks are not accepted. A fee of up to $40 will apply for dishonored checks.
Q: Where can you set up pony rides or a petting zoo?
A: We can set up in any level area, but avoid loose gravel, stones, or sand. For pony rides, driveways, sidewalks, and quiet streets are fine. For petting zoos, grassy areas with shade are preferred.
Q: We have a dog. Will it bother the ponies or zoo animals?
A: Please keep all dogs inside or away during the event. Loose dogs pose a serious safety hazard to both the ponies and themselves.
Q: Our yard is scheduled to be fertilized. Is that a problem?
A: Yes. We cannot operate in areas treated with fertilizer or insecticide within the past 7 days due to the risk of poisoning for the animals.
Q: What about fire ants or other pests?
A: The setup area must be free of ant mounds, bee hives, wasp nests, and other hazards. The area should also be free of dog feces, trash, or glass. If we need to clean the area, this time will be deducted from your event time. Unsafe conditions may result in cancellation, but payment will still be due.
Q: What is the minimum age for children to participate in pony rides?
A: Children under one year old are not allowed to ride the ponies.
Q: What is the weight limit for riding ponies?
A: The maximum weight limit for pony riders is 80 pounds.
Q: What happens if the pony goes to the bathroom during the event?
A: We clean up after the ponies and animals, but we do not use water for cleanup.
Q: How many ponies will I need for my party?
A:
- Two ponies for up to 25 children.
- Four ponies for 25 and up.
For parties with more than 60 children, please contact us.
Q: What animals are included in the petting zoo?
A: Our petting zoos typically include goats, potbelly pigs, sheep, lambs, chickens, ducks, rabbits, and more. You can request additional animals, such as llamas, alpacas, cows, donkeys, or a turkey, for an extra fee.
Q: Is there a travel fee?
A: Usually, there is no delivery fee. However, for locations over 30 miles from Miami Lakes, FL 33018, a travel fee may apply.
Q: Are you insured?
A: Yes, we are insured as Ponies & Petting Zoo of Miami.
Q: When do you arrive to set up?
A: We arrive 10 minutes before the event for pony rides and 10-15 minutes for petting zoos. We aim to be punctual, though traffic or other delays may occur.
Q: How do I request a party booking?
A: The best way to contact us is by phone at (305) 328-8570 or through our website’s free quotation form by clicking HERE.
Q: What happens if I need to cancel the event? Will my deposit be returned?
A: No, deposits are non-refundable. However, they can be credited for use within one calendar year. For more details, please refer to our Terms and Conditions.
Q: What areas do you service?
A: We serve the greater Miami Dade and South Broward County areas and travel outside the county for larger events.
Q: We’re having a pool party. Is that okay?
A: Yes, but please ensure children are dry before riding the ponies. Wet bathing suits are not allowed on the saddle.
Q: How many attendants are included with my booking?
A: One or two attendants are included, depending on the event. Additional attendants can be hired at the following rates:
- 1 hour: $80
- 2 hours: $140
- 3 hours: $160
We recommend extra attendants for events longer than two hours.
Q: Will the animals eat my plants or trees?
A: Yes, if animals are near vegetation, they may eat it. We are not responsible for any damage to property, plants, trees, or landscaping. Please ensure a safe, level setup area for the event.
Q: Can I choose the animals for my party?
A: We typically bring 15-20 assorted animals based on availability. If you’d like specific animals, such as a cow, donkey, llama, alpaca, or turkey, there will be a small additional fee.